Pokhara Lodge Adds Online Room Booking & In-Room Ordering

The challenge

The lodge took room bookings over phone and WhatsApp, leading to double bookings during peak season. Room service orders were phoned to the kitchen, often with delays and missing details.

The solution

SajhaServe Enterprise provided a shareable guest booking link, room status for housekeeping, and QR codes in each room for restaurant ordering. Front desk and kitchen see the same order flow.

Results

• Fewer booking conflicts — availability is visible before guests confirm.
• Room service orders reach the kitchen with item details, not verbal phone orders.
• Checkout folios combine room and restaurant charges in NPR.